Frequently Asked Questions
Answers to common questions about sourcing, fulfillment, HPE Renew, and working with CBS.
What is HPE Renew?
It is HPE’s program for remanufactured products. Confirm warranty and service coverage for the exact item.
What does CBS specialize in?
Enterprise servers, server components, storage, and networking hardware, with sourcing and configuration support.
Can CBS drop ship?
CBS can discuss blind drop shipping. Confirm the destination, labeling, and fulfillment details for your order.
How are returns handled?
CBS reviews returns under its applicable RMA and return terms. Request the current return terms before ordering.
Can I track an order?
Ask CBS about the tracking method and shipment details for your order.
How should I request a part?
Send the manufacturer part number, system model, quantity, and any timing requirements.
Ask with the details that matter
If a question concerns a particular order, the best answer depends on the exact part, condition, destination, and agreed terms.
For product questions
Include the manufacturer SKU, system model, generation, desired quantity, and any compatibility constraint.
For an existing order
Include the order reference and the issue or tracking question. CBS can direct you to the applicable process.
Need a specific answer?
Send the CBS team the details of your request.