Quality and follow-through
CBS aims to provide products and services that meet each customer’s requirements. If something is not right, contact the team so the issue can be reviewed.
A practical response to issues
Review the order
Identify the product, order details, and concern.
Find a remedy
Depending on the circumstances, support may include follow-up, replacement, refund, or account credit.
Return window
Ask CBS to confirm the return period and current terms for your order.
Warranty and return terms can vary by product and transaction. Contact your CBS representative for the terms that apply to your purchase.
How to raise a product concern
CBS can review product concerns and the remedies that apply. Warranty and return terms may differ by item and order, so confirm the applicable terms with the team.
Document the issue
Keep the order number, product SKU, serial number if available, and a clear description or photos of the concern.
Contact CBS first
Ask for the applicable RMA steps and authorization before shipping an item back. Review any remedy and timeframe with the team.
Need a specific answer?
Send your requirements to the CBS team.